GRS SAP CUSTOMER PORTAL

Your Digital Gateway for an Integrated and Extensible Customer Experience

Seamless Integration and Advanced Customization for an Enhanced Customer Experience

As we advance towards digitizing customer interactions and sales channels, a customer portal becomes essential. Our SAP Customer Portal is integrated with S/4HANA Cloud (both Public and Private Editions) and SAP Business ByDesign. It caters to cross-industry requirements and is highly extensible.

Key Features

S/4HANA and ERP integrated customer portal
Ready-to-use solution for sales, service, distributors, and customers with real-time SAP integration
Technical implementation, individual customizations, and employee training provided
Complete package offered at a fixed price

Order process for B2B customers with:

Configurable item search: error-tolerant search, configurable fields (item name, description text, item number, CAS number), filtering of search results via filter categories.
Real-time retrieval of item pricing information and inventory/availability queries to S/4HANA or ERP.
Retrieval of additional documents such as specification, instructions for use, safety data sheet, certificates of analysis.
Order transmission to SAP backend.
360° order overview: display of all orders – including those received via e-mail and telephone, for example, and entered directly in the SAP backend.

Portal functions and self-service

Transfer of customers and contacts from S/4HANA or ERP to the portal
Customer self-management, e.g. creation of buyers in the portal
Document inbox for: Invoices, delivery bill, price lists and condition sheets.
Product Information Management System :
- Consolidation of product information from S/4HANA / ERP and other sources.
- Management of media data e.g., product images, product specifications, price lists, safety data sheets
Content Management System :
- Provision of editorial content and intuitive editing directly on the website.
- Personalization of content and pages for specific customer (groups), time periods, etc.

SAP Customer Portal – Advantages

Time and cost savings when interacting with B and C customers. Instead of email and phone inquiries, customers can submit their purchase orders directly through the portal for simple inquiries or access existing documents, saving time and resources
Savings in hosting costs and technical support compared to a self-hosted solution
Extensibility of the solution in orchestrating and digitizing sales channels, e.g.
connecting SAP Sales Cloud for effective implementation of offers or connecting marketplaces

SAP Customer Portal –Advantages

Standard software – the portal runs on the SAP Commerce Cloud: regular function enhancements and (security) updates ensure continuous operation and provide the basis for further development
Best of Suite approach: all required components are already part of the solution package – we integrate your other systems additionally
Easy and flexible extensibility through a standardized development model and interfaces: e.g. connection of further (SAP) systems, PunchOut, Ariba, payment integration
Comprehensive pre-installed S/4HANA and ERP integration

OUR SERVICES

Discover Our GRS SAP Customer Portal in Video

Explore all the features of our innovative GRS SAP Customer Portal in this exclusive video. See for yourself how our portal can transform your business processes, reduce costs, and optimize operational efficiency.